From neural networks in a classroom to scaling personalization, demand forecasting, and anomaly detection, BigBasket’s Head of Engineering is steering AI adoption to ensure seamless operations.Keshav Kumar, Head of Engineering, bigbasket.com, first encountered Artificial Intelligence (AI) as he sat in a classroom at Visvesvaraya Technological University learning about neural networks. “We had a six-month course that equated how neurons in the brain work to how neural networks function. It was fascinating and planted the first seeds of curiosity for me,” Kumar recalls.

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